At The Urban Pet our veterinary team takes pride in the personalized, compassionate care for your pet. When you come to us, you will get years of experience, comprehensive, sound veterinary services, and a friendly, committed staff. Our established patients keep coming to us because of the personal care we give and the rapport we build over the years. Our motto is “Taking Care of Pets and Their People” and we show our clients that every day.
New Patient Center
On this page you’ll find everything you need to know about The Urban Pet and how we can help your pet, including our New Client Form to get you started.
What to Expect
Finding a veterinarian can be a challenging process. Our goal at The Urban Pet is to provide you with high-quality veterinary care in a welcoming, compassionate environment. You’ll want to focus on finding a vet that is calm, caring, and will explain your pet’s health clearly. You can find all of that and more at The Urban Pet.
When you first bring in your pet to see us, we’ll do a full nose-to-tail physical exam. After our veterinary team has completed the exam, we can talk about any other recommendations we might have for your pet.
We always encourage pet parents to keep an accurate diary of their pet’s medical procedures and vaccinations. This diary is also a good place to keep track of changes in elimination habits or any other changes you might notice.
Dr. Burgess also may at times refer you to a local veterinary specialist who can provide very specific care for your pet.
- Payment is expected when meeting with our veterinary team. We do not bill for our services so that we can keep our focus on our patients, provide excellent customer service and work to keep our costs low.
- For payment, we accept personal checks, cash, debit cards, and credit cards (Visa, Mastercard, Discover, American Express). We do require that cards be signed by the owner of the card.
- Because we know that unexpected veterinary expenses do happen, we also accept the CareCredit program. You can apply at www.CareCredit.com or through The Urban Pet. The application process is quick and it will allow you to break down your payment into monthly installments.
Many of our clients find CareCredit to be an attractive option for the following reasons:
- Low monthly payments
- No interest for up to 6 months
- No annual fee
Insurance For Your Pets
Some of our clients also choose to purchase pet insurance. We recommend the following websites to learn more about pet insurance options:
We are gladly accepting new clients and we can’t wait to meet you and your pet!
Please fill out our New Client Form so we can learn more about you and your pet and how we can become your new vet at The Urban Pet.
Monday – Tuesday, Thursday – Friday: 7:00 a.m. – 6:00 p.m.
Wednesday, Sunday: Closed
Saturday: 8:00 a.m. – 12:00 p.m.
Other Helpful Veterinary Resources
Be sure to check out our resources page to find other trusted veterinary resources that our team thinks you’ll find helpful.
If you have questions about establishing care for your pet with The Urban Pet, please call us and talk to a member of our team.